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faq

frequently asked questions

  • Are the charters for all ages?
      • You must be 21+ to attend (please bring valid ID)
  • Where can I purchase tickets?
      • Tickets are delivered electronically and are nonrefundable unless Casablanca Cruises cancels a charter. Buy yours here.
  • Where is the Casablanca docked?
      • The boat sits at 18 Custom House Wharf, adjacent to The Porthole Restaurant & Pub.
  • Is there parking available?
      • There is paid parking on Custom House Wharf, where The Porthole Restaurant & Pub is located. You can also find the Custom House Parking Garage nearby, and paid parking along Commercial Street. Early arrival is strongly encouraged for ample time to find parking.
  • When can I board the boat?
      • Boarding begins 30 minutes prior to departure.
  • Can I bring my own food?
      • Outside food and beverages are not allowed. Limited food items are available for purchase during the cruise. The Porthole Restaurant & Pub is available for dining prior or after the cruise.
  • What else can’t I bring?
      • Drugs and weapons of any kind are strictly prohibited. We reserve the right to check personal bags.
  • The cruise I want to go on is sold out — where can I find more tickets? 
      • Sold out means SOLD OUT! Tickets are nonrefundable. Be aware of online scams (we would never resell purchased tickets.)
  • Can my band perform on the Casablanca?
  • Can I rent the Casablanca for a private party? 
      • We would LOVE to host your celebration! Find more information about private charters here.